IUT255 - Integration of SAP for CRM and SAP for Utilities
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Course Version: 062
Duration: 3 days
Delivery Type
Audience - Project teams that are responsible for modeling business processes
- Key users with technical aims
- Administrators controlling data integration
- Technical consultants
Prerequisites:
Essential
Recommended
Goals
- Participants will be able to explain the most important aspects of the integration process between SAP CRM, SAP IS-U and SAP BW, as well as the data model.
- Participants will be familiar with the necessary Customizing settings for the integration of these systems and know how to execute them.
Course Based on Software Release
Content - Process overview: involved objects (SAP CRM/SAP IS-U/SAP BW)
- Process overview: utility contracts for residential customers, follow- up processes, and marketing for utilities
- Middleware: general concepts
- Middleware replication: integration of business partners and technical objects
- Products in SAP CRM, master data templates in SAP IS-U
- Replication of SAP CRM service contracts to SAP IS-U
- Initial download
- SAP IS-U contacts and SAP CRM activities
- Configuration of Interaction Center WinClient in SAP CRM
- Settings regarding marketing campaigns
- Processes in IC WebClient, KAM Portal for commercial and industrial customers
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Curricula that contain this course:
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