CR300 - CRM Sales

Course Version: 062

Duration: 5 days

Delivery Type

• Instructor-led Classroom

Audience

• Customers and members of the project team who want to gain further knowledge of the sales processes and scenarios that are supported in mySAP CRM Enterprise as well as the relevant Customizing settings.
• SAP consultants and partners

Prerequisites:

Essential

• SAPCRM Overview of the SAP CRM solution
• CR100 CRM Customizing Fundamentals

Recommended

• None

Goals

• Course participants will gain detailed knowledge of the sales scenarios that are supported in mySAP CRM Enterprise and the relevant Customizing settings.

Course Based on Software Release

• CRM 5.0
• ERP ECC 6.0
• EP 7.0

Content

• Introduction to sales scenarios
• Call planning
• Activity management in mySAP CRM Sales
• Area management
• Opportunity Management
• Copy control
• Quote management
• Order management
• Special functions in quote and order management
• Pricing in mySAP CRM Sales
• Contract management
• Rebate processing
• Case study

Notes

• This course discusses the basic setup and use of mySAP CRM sales scenarios. This course does not cover e-selling nor mobile sales scenarios nor specific interaction center functions.