CR100 - CRM Customizing Fundamentals

Course Version: 092

Duration: 5 days

Delivery Type

• Instructor-led Classroom

Audience

• Customers and project team members wishing to gain in-depth knowledge of CRM basic data, basic functionalities and basic customizing
• SAP consultants and partners

Prerequisites:

Essential

• SAPCRM Overview of the SAP CRM solution

Recommended

• SCM600 Business Processes in Sales Order Management

Goals

• The participants will gain a greater understanding of both basic data in CRM as well as selected basic CRM functionality and basic customizing.

Course Based on Software Release

• SAP CRM 7.0
• SAP ECC 6.0

Content

• CRM basic data:
• Account Management
• Organizational model
• Product master
• Customizing settings for each object
• CRM business transactions
• Overview of generic functions in business transactions
• Activity management
• Customizing for these objects
• Process control and determination
• Partner determination
• Actions
• Overview of pricing in CRM
• CRM billing
• Basics concepts of CRM middleware
• Introduction to the CRM WebClient User Interface

Notes

• This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.