Leverage the Value of Support and Maintenance

Now that you have chosen the software, we’re here to help with on-going support – so you can go live faster and realize the full benefits of your SAP solution. With support for all stages of your solution’s lifecycle – from planning and implementation to operations and optimization – our full range of services can help reduce your total cost of ownership (TCO).

Get the most out of SAP Enterprise Support for seamless implementation, innovation, and operations. Plus, benefit from our tailored support engagements and project-based offerings that provide on-demand support and help you manage technical risk in all phases of the SAP application lifecycle.

Support and Maintenance

Meet the changing needs of your business and the evolving requirements of today's marketplace. With SAP support and maintenance, we can help you improve your performance and increase your organisation’s stability and flexibility. Leverage the full capabilities of your IT solutions and benefit from optimised business processes.

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  • Support Offerings Overview

    Improve your business performance with tiered support options that can evolve with your changing business needs.

    • Resource the appropriate support services throughout your application lifecycle
    • Access a tiered support model from SAP Standard Support to SAP MaxAttention services
    • Safeguard your IT solutions and increase their stability and flexibility

    Software Maintenance and Support

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  • SAP Enterprise Support Services

    Operate an IT landscape shaped by global business networks and innovative business processes – with help from SAP Enterprise Support.

    • Manage the complexity of integrating your solutions across an IT ecosystem
    • Leverage application lifecycle management best practices
    • Access proactive support via tools, services and a standardised engagement methodology

    SAP Enterprise Support

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  • SAP Standard Support Services

    Minimise the cost and risk associated with keeping your critical systems up and running with SAP Standard Support.

    • Benefit from the latest software releases and SAP enhancement packages
    • Enable knowledge transfer via SAP Service Marketplace and participation in the SAP community
    • Leverage problem resolution support to avoid disruptions

    SAP Standard Support

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  • Maximum Support Services with SAP MaxAttention

    Take advantage of our highest level of support and minimise the risks associated with implementation and upgrade projects. Plus, benefit from continuous improvement practices – so you can meet your operation challenges head-on.

    • Work with your on-site support team to enable immediate response and continuous optimisation
    • Access ongoing co-innovation and sustained executive level communications
    • Optimise the performance and maintainability of your SAP solutions

    SAP MaxAttention

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  • Implementation Risk Management Services with SAP Safeguarding

    Draw on over three decades of SAP support experience worldwide. SAP Safeguarding services deliver technical quality management and risk mitigation for your implementation, upgrade and migration projects, as well as general operations.

    • Improve the performance, data consistency, availability and continuity of your IT solution
    • Utilise the services and expertise of an on-site SAP technical quality manager to address the top issues of your project
    • Ensure upgrades are not disruptive to your daily operations

    SAP Safeguarding

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  • Support Resources

    Find online tips and guides for all of your SAP solutions, along with a full menu of support services that can help you expedite the ROI on your IT investments.

    • Search the entire SAP solution and documentation library
    • Access the reference library from all locations and in all languages
    • Access the latest application release information

    Welcome to SAP Help Portal

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  • Support for Customers

    Get started with SAP support through our customer support portal and gain access to our strong knowledge base.

    • Access the SAP software distribution centre for software license keys
    • View release and upgrade information
    • Learn about SAP Solution Manager and other related support tools

    SAP Service Marketplace

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  • SAP User Group Executive Network (SUGEN)

    Learn more about how SAP is collaborating with the SAP User Group Executive Network (SUGEN) on key topics impacting SAP’s client base. See how SUGEN:

    • Provides an international voice unifying SAP user groups
    • Facilitates open, honest dialogue between members and SAP
    • Drives the client-SAP partnership towards excellence, innovation and success

    SAP User Group Executive Network

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  • SAP Community Network Support

    Access SAP Community Network – a professional social network, orchestrating connections between customers, partners, employees and developers.

    • Tap into a broad network of peers to gather advice and knowledge to solve your business challenges
    • Maintain well-established, rich discussions on how to optimise your SAP environments
    • Find the community that fits your needs – from business analytics to business process and beyond

    Software Support and Maintenance

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