The SAP Enterprise Support - Information & Workshop Sessions, brought to you by SAP, SAP Australian User Group (SAUG) and New Zealand SAP User Group (NZSUG) were held in April and May 2009.

Please note that these webcasts were recorded under workshop conditions which may affect the sound quality.

Workshop Sessions

Keynote - SAP Enterprise Support - The Big Picture

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SAP Solution Manager

SAP Solution Manager is the platform that provides the integrated content, tools, and methodologies that you need to implement, support, operate and monitor your enterprise solutions from SAP. This workshop will provide an introduction to the key features of SAP Solution Manager, the pre-requisites to enable the benefits provided by Enterprise Support and an update on the recent changes in SAP Solution Manager Enterprise Edition.

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Leveraging the key features of SAP Enterprise Support

This workshop will cover the key benefits of Enterprise support including the pre-requisites for SAP Solution Manager, the Support Advisory Centre value added services, and how you can fully leverage the SAP escalation process for critical issues.

We will explain the full range of Continuous Quality Checks and what you can do to maximise their value. We will describe the new Enterprise Support Report and the information it contains . As well as enabling the Certified Customer Centre of Expertise (CCOE ) and setting the framework for the Run-SAP methodology. Finally we will discuss the 5 SAP Architect days entitlement as well as the new SAP maintenance strategy and innovation capability.

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SAP Enterprise Support and Business Suite 7

Business Suite 7 is SAP's next-generation of enterprise software. Built on an open, service-oriented architecture (SOA) and powered by the SAP NetWeaver technology platform. This session provides a comprehensive overview of SAP Business Suite 7 , Enhancement Packs and relevance of Enterprise Support . The session includes themes, value scenarios, key SAP services, change management tools and accelerators, embedded analytics, usability and more. Learn how SAP Business Suite 7 and Enterprise Support can help you derive more value from your enterprise software investment, faster and at lower total cost.

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