IT Service Desk Online Monitoring and Reporting: Product Demo

Learn how the SAP IT Service Desk Operation rapid-deployment solution for online monitoring and reporting enables the monitoring and reporting of service handling data and key performance indices.

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    • Handle online monitoring and reporting. Tony is the IT service manager at Tidemann Electronics. He wants to monitor how the IT support teams are doing, so he checks the list of open incidents. He decides to look at the incidents in chart form, according to their priority. Tony is satisfied with the status of the open incidents. Now he wants to review the open problems. He selects the predefined search for all problems and selects “Open Chart” to display them in chart form. Tony wants to see the problems according to their status. He selects the data-attribute, and the chart displays the problems by status.
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