SAP Shared Service Framework for Financials: Product Demo

Watch this demo to find out how SAP Shared Service Framework for financials helps you support multiple capabilities within one central, consolidated shared-services infrastructure. See how the new, integrated finance functionality can help you improve efficiency in your shared-service organization.

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    • SAP Shared Service Framework for financials Streamline investigations and improve interaction with customers
    • With SAP Shared Service Framework for financials you can Reduce manual work by automating administrative transactions and Reduce error rates through automation and optimized communication with stakeholders
    • In this demo, you’ll see how the software lets agents at a shared-services center easily connect to multiple back-end systems to resolve customer issues.
    • Mary is a first-level agent at a shared-services center.
    • She receives a call from a customer who has questions about a dunning letter.
    • The customer also can raise the issue by e-mail or with self-services.
    • Mary enters the account number to bring up the customer’s record.
    • The software recognizes the information and automatically populates the form with data from the back-end solution.
    • Mary clicks “confirm.”
    • She chooses Account Fact Sheet to access information about the customer’s transactions.
    • The fact sheet shows her the service requests, correspondence, account balances, and dispute cases.
    • Now, Mary creates a service request about the dunning dispute from this customer.
    • She categorizes the request under accounts receivable as a dunning issue.
    • This will make it easier for the organization to track if the issue is escalated to the next level at the shared-services center.
    • Mary wants to have more insight into the dispute: the software recognizes the customer’s information, so with a single click Mary can navigate to the back-end system that corresponds to this customer.
    • The flexible software handles multiple levels at a shared-services center, and Mary can see only the information that is relevant for her role.
    • Here, she can see an overview about the currently open items.
    • The customer tells her the number of the document in question and she finds it in the list.
    • Mary accesses the document through a link to back-office software.
    • Now the document is linked to the service request and available, as she and her colleagues check the inquiry.
    • Next, Mary looks at the business context, and sees the link to the corresponding back-end document for this issue.
    • Satisfied with the steps so far, Mary updates the service request, sets the status in process, and writes a note explaining the situation to her colleagues at the second level in the shared-services center.
    • At Mary’s company, a second-level agent will examine the details of the issue to resolve the complaint.
    • Mary saves the service request.
    • Now a second-level agent will have all the information needed to continue processing this inquiry.
    • As you have seen with SAP Shared Service Framework for financials you can streamline investigations and improve interactions with customers.
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  • video SAP Shared Service Framework for Financials: Product Demo

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