CRM Functionality in SAP Business All-in-One – Expedite Service Requests and Increase Customer Satisfaction: Overview Video

Discover how SAP Business All-in-One can help your service organization increase efficiency and productivity, improve process execution, and drive service revenue.

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    • CRM functionality in SAP Business All-in-One: expedite service requests and increase customer satisfaction. Your customers are expecting more and more from you – and you can't afford to lose them. But simply keeping customers happy isn't enough. You need integrated, end-to-end service functionality – to increase service revenue while decreasing the cost to deliver service. CRM functionality in SAP Business All-in-One can help. SAP Business All-in-One helps service organizations increase efficiency and productivity, improve process execution, and drive service revenue. It enables complete, consistent service across all customer interaction channels: direct, interaction center, e-mail, and Web. The software helps you increase the efficiency and productivity of your service personnel. Service resource planning functionality helps you optimize your service resources, so you can assign the right resource to the right request at the right time. Integrated knowledge management aids your service agents in increasing first-call resolution – and can help customers answer questions without even placing a call. And with increased efficiency and productivity, you can grow the capacity of your service organization – without adding headcount. With SAP Business All-in-One, you can execute service processes more effectively. Comprehensive customer information, delivered straight to your service agents, improves the quality of service they provide. You can also manage the entire returns process, from capturing a complaint, to receiving the defective product, to creating a credit memo. And, your customers can take advantage of intuitive, self-service functionality to create service requests online decreasing your cost to deliver service. With SAP Business All-in-One, you can increase service revenue while accelerating your time to revenue. Integration with sales and marketing activities allows you to deliver personalized offerings by bundling value-added services with your products. Integration with logistics and financial processes lets you quickly resolve service inquiries – and avoid delays in payment. And, you have the functionality you need to deliver consistent service offerings, pricing, discounts, and terms across all your service contracts. With CRM functionality in SAP Business All-in-One, you benefit from an integrated, end-to-end service capability that empowers you to expedite service requests and increase customer satisfaction. Your service organization can execute processes more efficiently and effectively – reducing the cost of service delivery and driving greater service revenue. The best-run businesses run SAP.
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