SAP IT Process Automation by Cisco: Apply SAP Best Practices to Automate Incident Resolution Proactively

Learn how easy it is to automate incident resolution – proactively, and in compliance with SAP best practices – across all your IT landscapes. The SAP IT Process Automation by Cisco application enables you to stay on top of emerging infrastructure issues, saving time, money, and effort.

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    • SAP IT Process Automation by Cisco.
    • Apply SAP best practices to automate incident resolution proactively.
    • In this demonstration, you’ll see how the SAP IT Process Automation application by Cisco, formally known as Tidal Enterprise Orchestrator, can help you take incident management to the next level.
    • With SAP IT Process Automation, you can do more than just monitor infrastructure events.
    • You can automate incident resolution – proactively, and in compliance with SAP best practices – and save time, money, and effort.
    • SAP IT Process Automation is a runbook automation application that provides access to more than 400 out-of-the-box processes and workflows throughout your IT infrastructure –
    • including those built around some of the latest technology breakthroughs, such as the SAP HANA platform.
    • Here, we’re looking at a list of background processes – all available right out of the box – that have been designed to run automatically in response to certain specified triggers.
    • The process highlighted here has been created to run automatically whenever a CCMS alert identifies an aborted background job.
    • By double-clicking on the process, we can open an editor – where we can see that this process proactively executes a sequence of troubleshooting tasks.
    • These are the same tasks that an SAP BASIS expert would typically perform to learn why the job aborted – such as reading the SM37 job log
    • – but with SAP IT Process Automation there’s no need to wait for the BASIS expert.
    • Depending on what these tasks uncover, the workflow may branch through one or more conditional or procedural paths to triage the issue further.
    • If SAP IT Process Automation can resolve the issue itself, it will – and save its findings and corrections as an incident report, as defined in the ITIL standard model, that it transmits to the appropriate individual or team.
    • This could be a BASIS team or a system administrator, and the incident can be transmitted through a variety of mechanisms – the application console, e-mail, SNMP, even a plug-in to another management application.
    • If SAP IT Process Automation cannot resolve the issue automatically, the software will save its findings and corrections and transmit the incident report to the technician or administrator who can.
    • Let’s take a look at an actual incident.
    • From the main console of the application we can go into the Operations area.
    • Here, we’re looking at a list of incidents generated by the workflow that identifies background processing errors.
    • If we look at the properties associated with this incident, we can see additional information – including the job name, the server where the job aborted, and the time of the event.
    • The application also provides additional information in an XML-based incident analysis report.
    • These summaries provide detailed information from the troubleshooting steps that the process executed.
    • You can look at the job logs, for example, and see which failures occurred, enabling your personnel to take proper steps to resolve the issue.
    • We mentioned that the SAP IT Process Automation application enables you to respond automatically to incidents throughout your IT infrastructure.
    • In the Targets section of the definitions panel we can see a list of connectors that enable the application to interact with a wide range of infrastructure assets.
    • Here, we have a Java connection that can be used to communicate with the Java stack.
    • Here, we have an AD9 connection to an SAP system.
    • Beneath that, we have an AD9 ABAP connection into the ERP system — and beneath that we have an AD9 ABAP connection to a database associated with an SAP system.
    • The database connectors can interact with all the databases you’d typically use with SAP software – including Oracle, SQL Server, and DB2.
    • As you can see from the list of targets on the screen, SAP IT Process Automation offers connectors to a wide range of IT resources – from application servers to web servers and more.
    • What about creating your own automated processes?
    • With SAP IT Process Automation, that’s easy.
    • Let’s look at the Background Processing Errors workflow again.
    • All the tasks, activities, and connectors that appear as part of the workflow ¬– in the middle panel – were dragged there from the toolbox in the left panel.
    • And, all these elements — from remedies to database connectors to SAP support activities — are included with the SAP IT Process Automation application.
    • Under the SAP heading, for example, there are general ABAP activities, ABAP user management activities, and more
    • If we want to add a task or function, we can simply drag and drop it into the middle pane.
    • It will hook itself into our process and then become part of the workflow we are creating.
    • Since we added a generic SAP RFC activity, SAP IT Process Automation provides an opportunity for us to select a specific remote function call to use — and we can select that by tapping the properties button.
    • As you can see, there’s a huge collection of remote function calls and t-code calls that you can use.
    • Simply chose the one that you want to use and it becomes part of the workflow at that point.
    • As you have seen, SAP IT Process Automation can help you take incident management to the next level.
    • You can to more than just monitor infrastructure events: You can automate incident resolution – proactively, and in compliance with SAP best practices – saving time, money, and effort.
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