CUSTOMER STORY

Indoguna (Singapore) Pte Ltd was using two separate systems for accounting and operations management, which affected employees’ productivity and prevented management from getting a good overview of its operation. The food and beverage importer decided to resolve the problems caused by the legacy system by integrating and automating all its processes on SAP® Business One

Key Challenges Two separate systems prevented the company from obtaining a true, unified view of the business Finance staff had to work long hours every month end, after the close of business, in order to finalise the month’s Sales and Account Receivables figures Customers’ orders processed under the old system relied on manual records on buying patterns, resulting in slower response to customers’ orders

Project Objectives Integrate the disparate accounting system and operations management system on a single, integrated platform Automate the company’s business processes via a real-time enterprise resource planning (ERP) system Gain insights into customers’ buying patterns and profitability of each product line

Key Benefits Gained a true, unified view of its entire business operation Increased staff’s efficiency and productivity Savings of 3.5 hours per day by the Customer Service team to process customer orders Increased visibility enables inventory to be kept at an optimal level Improved credit management

Why SAP Solutions Ability to address all of Indoguna’s business needs Good reporting function

Implementation Highlights Implemented within three months