This section explains SAP Education's policies and provides the following information:
Countries Policies
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Course Fees
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The fees published in the course schedule are fees per person. They include the cost of a complete set of training documentation. These fees do not include tax. Tax will be added where applicable. In the case of an incorrect fee due to a printing error, the correct fee will prevail. Kindly note that private individuals are charged a different fee in some countries. Course fees are subject to change without prior notice. For details on course fees, please go to Course Schedule.
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Pricing
Currencies and Taxes
| Country |
Local participants |
Overseas participants |
Taxes (where applicable) |
| Australia |
AUD |
AUD |
10% GST |
| China |
RMB |
RMB |
5% Business Tax and 17% VAT |
| Hong Kong |
HKD |
HKD |
NA |
| India |
INR |
INR |
12.36% Tax |
| Indonesia |
USD |
USD |
10% VAT |
| Korea |
WON |
WON |
10% VAT |
| Malaysia |
MYR |
USD |
NA |
| New Zealand |
NZD |
NZD |
12.5% GST |
| Philippines |
PHP |
PHP |
12% GST |
| Singapore |
SGD |
SGD |
7% GST |
| Taiwan |
TWD |
TWD |
5% VAT |
| Thailand |
THB |
THB |
7% VAT |
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Kindly confirm final course fee upon registration.
Discounts
| Singapore |
Register 6 participants |
| Applicable to corporate customers only |
1 free registration |
| Conditions: Participants from the same company register for the same academy during the same period |
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| Early Bird Discount |
| Please refer to section on Course Schedule for more details |
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Course Status
Standard Course
- Course will proceed when requisite minimum number of attendees have signed up
- Course status notification will be sent to participants Five (5) working days (in the applicable education centre)
before the start of the course
- Email confirmation will be sent to the participant or the contact person indicated in the registration form
- It is not advisable for participants to confirm flight bookings till they receive a course confirmation from SAP Education
- For Independents and Overseas Customers, please kindly provide your credit card details before we can proceed to register you
Academy
- Course will proceed when requisite minimum number of attendees have signed up
- Course status notification will be sent to participants Ten (10) working days (in the applicable education centre) before the start of the course
- Email confirmation will be sent to the participant or the contact person indicated in the registration form
- It is not advisable for participants to confirm flight bookings till they receive a course confirmation from SAP Education
- Venues may not always be at a SAP Education Centre
- For Independents and Overseas Customers, please kindly provide your credit card details before we can proceed to register you
Certification
- Course status notification will be sent to participants Five (5) working days (in the applicable education centre) before the start of the course
- Please note that in some countries course confirmation will be sent to participants upon receipt of certification payment
- Email confirmation will be sent to the participant or the contact person indicated in the registration form
- It is not advisable for participants to confirm flight bookings till they receive a course confirmation from SAP Education
- For Independents and Overseas Customers, please kindly provide your credit card details before we can proceed to register you
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Payment
- Bank cheques/drafts
- Telegraphic transfers
- Credit cards
Kindly note that credit card facility is not available at some education centres.
All Courses
Full payment must be made upon course confirmation. Kindly make reference to participant name and reference number reflected as shown in the confirmation note.
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Cancellation Policy
If a partcipant is unable to attend a course and wish to cancel the registration, he/she is required to inform SAP Education in writing within the stipulated time frame. Kindly provide participant name, company, course and location. Insist on an acknowledgement to avoid cancellation charges. Kindly refer to the terms and conditions stated below.
Standard Course
| Course |
Cancellation |
Deferment |
Subsitution of participants |
No Show |
| Standard |
Less than Five(5) working days notice(in the applicable education centre) before the start of the course
- Note: For SAP Education Malaysia only: Less than Ten (10) working days notice before the start of the course
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Less than Five(5) working days notice(in the applicable education centre) before the start of the course |
Less than Five(5) working days notice(in the applicable education centre) before the start of the course |
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| Note * |
- Additional clause for SAP Education Singapore & Malaysia only: Once a course is confirmed and notice has been sent, 100% penalty charge will be imposed for cancellation
- For SAP Education China, 100% penalty charge will be imposed for cancellation notice received on 5th working day or less than 5 working days from course start date
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- For SAP Education China, 100% course fees penalty charge imposed for deferment request received on 5th working day or less than 5 working days from course start date
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- The substitution has to be from the same company and register for the same course on the same date
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| Charges |
100% course fee |
US50.00 admin. fee |
US50.00 admin. fee |
100% course fee |
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Note: SAP Education Singapore - Deferment for standard course registrations are subjected to approval by education centre.
All Academies
| Course |
Cancellation |
Deferment |
Subsitution of participants |
No Show |
| All academies |
Less than Ten(10) working days notice(in the applicable education centre) before the start of the course |
Less than Ten(10) working days notice(in the applicable education centre) before the start of the course |
Less than Ten(10) working days notice(in the applicable education centre) before the start of the course |
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| Note * |
- Participants must complete the track in which he/she is enrolled. In the event that the participant does not complete the track, no refund will be accorded
- Additional clause for SAP Education Singapore & Malaysia only: Once a course is confirmed and notice has been sent, 100% penalty charge will be imposed for cancellation
- For SAP Education China, 100% penalty charge will be imposed for cancellation notice received on 10th working day or less than 10 working days from course start date
- For SAP Education China, written request for change of track received on 5th working day or less than 5 working days from course start date will be subjected to 50% course fees penalty charge. If the request for change of track is received on or after course commencement date, 100% course fees penalty charge will be imposed.
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- For SAP Education China, 100% course fees penalty charge imposed for deferment request received on 10th working day or less than 10 working days from course start date
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- The substitution has to be from the same company and register for the same course on the same date
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| Charges |
100% course fee |
US50.00 admin. fee |
US50.00 admin. fee |
100% course fee |
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Note 1 : SAP Education Singapore - Deferment for academy registrations are subjected to approval by education centre.
Note 2 : SAP Education Singapore - In the event of cancellation, deposit paid is non-refundable and non-transferable.
Certification
| Course |
Cancellation |
Deferment |
Subsitution of participants |
No Show |
| Certification |
Once payment is received and confirmation is sent to the participant, cancellation will not be accepted |
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| Note * |
- For SAP Education Malaysia only: Less than Ten (10) working days notice before certification test date
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- The substitution has to be from the same company and register for the same course on the same date
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| Charges |
100% course fee |
US50.00 admin. fee
- Note: For SAP Education Singapore, admin. fee of SGD150 (subject to approval)
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US50.00 admin. fee |
100% course fee |
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Important:
If a course is withdrawn from the schedule, no claims for compensation will be accepted other than the refund of the course fee.
IF FOR ANY REASON, A CLASS IS CANCELLED, THE PARTICIPANT'S SOLE REMEDY SHALL BE A REFUND OF THE COURSE FEES PAID. IN NO CIRCUMSTANCES SHALL SAP BE LIABLE FOR ANY DIRECT, OR INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES. SAP SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM ERRORS OR OMISSIONS IN ITS TRAINING MATERIALS NOR SHALL SAP BE LIABLE FOR ANY DAMAGES RESULTING FROM THE USE OF ITS TRAINING MATERIALS OR OTHER INFORMATION CONVEYED AT AN SAP COURSE.
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Certification Information
Certification Prerequisites
All candidates registering for SAP Certification Test must ensure that they have at least 2 years SAP implementation experience or have attended at least 15 days of relevant training in SAP. Proof of the above must be presented upon registration.
- Participants are required to present a photo ID on certification day
- The proctor will hand out certification papers with participants' logon ID and password
- Participants need to verify the certification test when they logon. If it is incorrectly assigned, participants should not proceed and wait for the proctor to assign the correct certification test on-site
- The computer is properly configured prior to the certification. Participants are advised against using other applications, as this will interfere with the certification test which is preloaded to the PCs.
- Participants are requested to follow the proctor's instructions carefully or they will be disqualified from the test (no refund will be accorded)
- Results are released 5 weeks after the certification. Participants will be notified in writing. Kindly note that results will not be released over the phone
- Results are final. Therefore appeals will not be accepted
- Successful candidates will receive a certificate without a score rating. Unsuccessful candidates will receive a competency rating
- An administrative fee of US$50.00 (For Singapore, it will be SGD150.00) + tax and courier charge will be imposed for certificate reprints. (Exception: SAP Education China will impose administrative fee of CNY 300 and courier charge for this). Please inform SAP Education immediately if the mailing address stated in your confirmation note is incorrect
- For academies that include a certification test at the end, participants are required to complete the certification test.
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Request
Request for Course
Participants can submit a request for courses which are not in the course schedule. All requests will be collated and participants will be notified of the course status.
Contact us at SAP Education and let us know your requirements.
Request for Customised Course
Customisation of courses will be possible based on SAP standard training materials. Customisation needs 6-8 weeks lead time and will take into account the minimum number of required participants and availability of resources.
Contact us at SAP Education and let us know your requirements.
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UseFul Information
Course Prerequisites
SAP Education is designed to increase the depth of knowledge for all 3 levels of courses. Most Level 3 courses require Level 2 courses as a prerequisite.
Participants are requested to read the curriculum path carefully to ensure that they have the necessary prerequisites to attend a course. Failure to do so can cause inconvenience to the class and the participant may be requested to leave the course with no refund accorded. SAP Education instructor is not obligated to conduct a separate session for a participant who does not possess the required prerequisites.
Sharing of PCs
It is SAP's global policy that participants may need to share a PC (2 persons to 1 PC) whilst attending some courses. It is a good way of promoting interaction which enhances the learning process.
Copyright Notice
All rights reserved. Neither the course material of all courses nor any part of it may be copied or reproduced in any form or by any means, or translated into another language, without the prior written consent of SAP.
Waitlist for Courses
A wait list will be put up for registrations when a class is full. Wait lists are used as the basis for increasing the number of classes.
Course Start/Finish Times (Standard)
| Day 1: |
1000 - 1700 hours |
| Day 2 and subsequent days: |
0900 - 1700 hours |
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Course Start/Finish Times (Australia, New Zealand, Thailand)
| Day 1: |
0930 - 1700 hours |
| Day 2 and subsequent days: |
0900 - 1700 hours |
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Course Start/Finish Times (India)
| Day 1: |
1000 - 1730 hours |
| Day 2 and subsequent days: |
0930 - 1730 hours |
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Course Start/Finish Times (Taiwan, Hong Kong)
| All Days: |
0930 - 1700 hours |
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