Three key factors drive return on investment on your SAP solution: an efficient infrastructure, optimization of the SAP software for your environment, and effective end users.

Yet how can you tell how your SAP solution performs for each person who uses it? How can you identify which people have difficulty executing which transactions? What does it mean when people say the system is "slow"? How can you acquire the data needed to separate real issues from opinions and take corrective action? In short, how can you discover, beyond hearsay and anecdotal reporting, the actual user experience?

Improving ROI on Your SAP Solution

The SAP User Experience Management application by Knoa (SAP UEM) gives you the data you need to optimize performance of both elements of your SAP solution: the SAP software itself and the people who use it.

SAP User Experience Management accurately determines how each person in your organization uses your SAP solution. The application provides input to comprehensive reports that you can use to improve application response times, pinpoint training needs, adjust business processes, and ensure that employees are delivering all the value you expect from your SAP solution.

As an added advantage, SAP UEM measures and reports critical information about how people experience the actual performance of your SAP solution – right at their own desktops.

Gain These Benefits from SAP User Experience Management

The SAP UEM application helps ensure that your people and software are delivering all the value you expect from your SAP solution in these ways and more:

• Provides comprehensive insight to executives about application usage, adoption, and compliance
• Offers immediate, actionable information for closing performance and training gaps
• Maximizes training investment by linking it to actual user performance
• Reduces application and end-user errors
• Lowers end-user support costs and reduce calls to the help desk
• Measures actual response time of your SAP software
• Provides comprehensive extensive reporting and metrics