SAP Service and Asset Management allows service, maintenance, and repair organizations to manage the extended service parts network. The SAP solution for service parts management enables you to reduce your investment in service spare parts while ensuring that you have the right parts in the right place at the right time. Enabling you to handle key service parts management activities, including:

• Service parts planning and procurement – Plan inventory across a distribution network based on the part volume, velocity, segments, and other practical business rules. Planning and procurement features include demand forecasting, inventory planning, and distribution models that are seamlessly integrated with external procurement, out-of-the-box supplier collaboration, and internal replenishment execution processes.
• Service parts warehousing – Run efficient warehousing processes, including inbound and outbound processing, distribution, and storage. RFID support, warehouse monitoring, cross-docking, and slotting, as well as advanced warehouse management strategies for picking and receiving, accelerate the supply chain and raise efficiencies.
• Service parts fulfillment – Efficiently market and sell highly profitable service parts, and maximize operational efficiency and reduce transactional costs for high-volume parts orders. Global availability-to-promise – including parts supersession and substitution, as well as seamless integration with parts planning and warehousing – increase visibility into parts-fulfillment operations.
• Reverse logistics – Manage reverse logistics, including returns, repairs, refurbishments, resale/remarketing, and disposal of parts. Efficient claims processing, warranty and entitlement management as well as optimized reverse logistics processes decrease returns and extract value from returned parts.