Business Performance Benchmarking From SAP
End-To-End Processes
While many companies have made progress in optimizing efficiency and effectiveness within an individual functional area, a lack of end-to-end process capabilities can keep them from taking business performance to the next level. Technology best practices such as integration or workflow are key enablers of superior performance. Business performance benchmarking from SAP can help diagnose end-to-end process performance and assess the maturity of underlying technology best practices.
Study Scope
Business performance benchmarking for end-to-end processes leverages data across the entire SAP benchmarking database to provide assessments in:
- Order to cash
- Cash to cash
- Enterprise health check
Example Key Performance Indicators (KPIs)
| Order to Cash |
Cash to Cash |
Enterprise Health Check |
- Quote conversion rate percent
- Order fill accuracy percent
- Orders backordered percent
- Days sales outstanding
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- Days in inventory
- Days sales outstanding
- Days payables outstanding
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- Selling, general and administrative expenses (SG&A)
- Cost of goods sold (COGS)
- Procurement: average annual savings percent
- Supply chain: order fill rate percent
- Finance: days sales outstanding
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Example Insight
Best practice: Inventory availability is owned and collaboratively updated by inventory/supply planners and customer service.
Participation
Participation in benchmarking is free of charge. Register now to participate in benchmarking and for more information. If you have general questions regarding SAP benchmarking program initiatives, contact us at benchmarking@sap.com.
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