Business Performance Benchmarking From SAP

Best People and Talent

In every company, the demands on human capital management are intensifying. More transactions need to be completed at a lower cost and, at the same time, human resources (HR) processes are increasingly complex to manage. In addition, it has become more and more important to attract and keep the best people, and make sure they have the right skills and knowledge to support the organization's strategic objectives.

With organizations facing significant economic pressure, HR leaders need to play a pragmatic role in driving operational efficiency while creating an adaptable workforce that can rapidly respond to changes in the market.

Study Scope

Business performance benchmarking for best people and talent has been leveraged by over 500 companies, and includes the following studies:

Human capital management
Talent management
HR shared services

Example Key Performance Indicators (KPIs)

Human Capital Management	Talent Management	HR Shared Services
Employees served per HR FTE HR costs per employee Employee turnover Time to hire Employees trained	Succession plan bench strength Employee engagement	Headcount and productivity improvement Cycle times Error rates Service level agreement violates

Example Insight

Best practice: Organizations that have automated analysis and reporting capabilities to analyze the talent pool and to measure source effectiveness experience a 50% reduction in cost per hire.

Participation