Curriculum: Interaction Channel (WebClient) and Technology (Middleware)

Curriculum legend


Training courses in this path demonstrate how you can transform your interaction center into a powerful and efficient profit center. Learn how SAP CRM interaction center functionality enables your agents to seamlessly handle inbound or outbound transactions with the right tools -- and provides managers with portal-based access to SAP or third-party administration, maintenance, and reporting analytics to ensure that the interaction center can operate efficiently.

Read the Full Curriculum Catalog (PDF).