Curriculum:

Curriculum legend


SAP Customer Relationship Management (SAP CRM) provides an e-commerce application  that enables you to turn the Internet into both a profitable sales channel and an interaction channel for business customers and consumers. Training courses show you how to empower your customers with a personalized Web experience and convenient self-services. Plus, you will learn how to leverage functionality for a fully integrated Web channel, helping you strengthen sales and service operations while reducing transaction costs and customer service calls.

Read the Full Curriculum Catalog (PDF).