The customer relationship management (CRM) functionality in SAP Business All-in-One software is designed to meet the needs of midsize companies or small businesses and is based on the industry-leading SAP CRM application.

Features include:

• Marketing – Align marketing processes, drive customer demand and increase marketing ROI.
• Sales – Acquire, grow and retain profitable relationships.
• Service – Drive service revenue and profitability.
• Interaction centre – Build customer loyalty, cut costs and boost revenue; plus effectively handle activities such as e-mail, telemarketing, telesales and customer service.
• Reporting and analytics – Make quick, effective decisions; generate and convert more leads; track opportunities; and close more deals.

With the pre-integrated CRM and ERP functionality in SAP Business All-in-One, you can manage all aspects of customer relationships and operational processes from start to finish.

Learn More

Get an overview – Read the Improving Customer Relationships with SAP Business All-in-One solution brief (218 KB).

Get the details – Read the CRM with SAP Business All-in-One solution in detail (374 KB).

Watch a video – Watch CRM Functionality in SAP Business All-in-One: Enabling Customer Driven Growth.

See a demo – Watch SAP Business All-in-One: Customer Relationship Management.

Scope and price – Lean about the SAP Business All-in-One rapid deployment solution.