Student Information Booklet
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Purpose
This Student Information Booklet defines Rules & Regulations for students attending Training at SAP Africa Educational Service's Training Centre. The Booklet also contains valuable, relevant and user-friendly student information.
Scope
All students attending training at the SAP Africa Educational Service's Training Centre in Woodmead, Johannesburg , will use this Information Booklet.
References
No |
Description |
Link |
1 |
SAP Africa Educational Services Standard Terms & Conditions |
Terms & Conditions |
2 |
SAP Africa Educational Services Map & Directions |
|
3 |
Mr Delivery Take Away Menu |
Mr Delivery Menus |
Responsibilities
No |
Description |
Link |
1 |
Customer Service Facilitators |
|
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SAP Africa Educational Service's Training Centre
SAP Business Park Postal Address
P.O. Box 1621
Gallo Manor
2052
1 Woodmead Drive
Woodmead 2125
Gauteng
2148
Web Address www.sap.com/southafrica/education
Telephone +27 11 235 6000
Facsimile +27 11 235 6271
SAP Africa Educational Services Customer Information Centre Education.southafrica@sap.com
Access to the Training Centre
Monday – Friday 08h30 – 17h00
Please confirm times with the Customer Service's Facilitator, at the Training Centre.
The Johannesburg Training Centre offers all students the option of purchasing an access disk, which will allow them access to the building after hours and over weekends. A deposit of R50.00 is payable and is refundable on return of the disk. Please bear in mind that no support services are available during the weekend or on Public Holidays.
Account Payments
Accounts are payable by Credit Cards (Visa/MasterCard), Cash or Bank Guaranteed Cheques. If your Organisation has an account with us, you will be permitted payment within 30 days. An official purchase order number is required on receipt of your course confirmation. Should you wish to transfer funds via the Internet or by Direct Bank Transfer, kindly contact the Customer Service Facilitator for a Proforma Invoice.
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SAP Africa Banking Details
Account Holder: SAP Africa
Bank: Standard Bank
Branch: Rivonia
Branch Code: 00 12 55
Account Number: 4200 239 25
Please notify Customer Services once the funds have been paid, proof of payment needs to be faxed to
+27 11 235 6271. Please clearly indicate your name, course name or course code on the deposit slip.
SAP Africa Educational Services Financial Department will not accept Foreign Currency or Traveller's Cheques.
All payments are required to be paid in full , prior to the commencement date of the course, unless prior arrangements have been agreed by SAP Africa Educational Services.
Airline Reservations
Please remember to allow for sufficient check-in time, on your departure day.
International Departure Flights: Check-in 4 hrs before flight
Domestic Departure Flights: Check-in 2 hrs before flight
Airlines Contact Numbers
Johannesburg International Airport +27 11 921 6911
Air France +27 11 770 1600
Air Zimbabwe +27 11 615 7017
American Airlines +27 11 880 6370
British Airlines +27 11 441 8400
Egypt Airlines +27 11 880 4126
Emirates +27 11 883 8420
Quantas Airlines +27 11 884 6884
SAA +27 11 978 1111
Swissair SA +27 11 978 5571
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Airport Transfers & Shuttle Service
Apple Transfers – Door to Door Shuttle Service 011 787 0210
Magic Bus Shuttle Service 011 608 1662
Professional Transfers & Shuttle Service 011 805 9650
Baggage
On arrival , simply contact the Customer Service's Desk to make arrangements for the safekeeping of your baggage.
Banking
All major Banking Institutions are located within Sandton City .
Banking Hours
Monday – Friday Opens: 09h00 Closes: 15h30
Saturday Opens: 08h30 Closes: 11h00
Foreign Currency can only be exchanged at the Airport, Foreign Exchange Offices, Hotels and Banks. Please note that SAP is unfortunately not able to Exchange Foreign Currency or Traveller's Cheques.
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Confirmation Status of your Course Enrolment
Planned Course
This course is still in the planned phase and is therefore not guaranteed to commence. SAP Africa Educational Services will notify you 10 days prior to the commencement date, as to the status of the planned course. SAP Africa does not advise you to commence with any travel arrangements at this stage.
Firmly Booked / Scheduled Course
This Course has now been scheduled and will commence on the planned date. You can now start making all your Travel arrangements.
Waitlisted
You have been placed on the wait list, pending another candidate's cancellation. SAP Africa Educational Services will update you regarding the status of the course.
Cancellations
Prior to cancelling a booking, please refer to www.sap.com/southafrica/education, SAP Africa Educational Service's Standard Terms & Conditions. Please note that SAP Educational Service's does not accept telephonic cancellations. We will only accept a cancellation if it is in writing.
Cellular Phones
SAP Africa Educationa l Service's insists that a l l students' ce l l u l ar phones are switched off or are muted during training sessions.
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Certification Examinations
Public Certification Examination
Public Examinations dates are advertised on the SAP Africa Education Services website www.sap.com/southafrica/education. Any Examination can be written on a Public Examination date.
Academy Certification
The Examination is written on the last day of the Academy, should a student not wish to write at this time, the student would be issued with a voucher. This voucher is valid for 3 months and is only valid in South Africa . Any student wanting to write an examination is requested to bring along with him/her a valid identity document. Should the student be using a voucher, the original voucher must be handed to the Examination Facilitator prior to the commencement of the examination.
Examination Times
Morning Session Start: 09h00 Finishes: 12h00
Afternoon Session Start: 13h00 Finishes: 16h00
Classrooms
2 Students will be allocated 1 PC; this encourages discussions and enhances the learning process. No drinking or eating is permitted in the Classrooms.
Car Rental
Avis Rent a Car 011 394 5433
Budget Car Rental 011 392 3929
Imperial Car Rental 011 453 0005
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Canteen
Lunch is included in the course fees. Lunch is served between 12h00 – 13h00. Should you have any special dietary requirements, the Canteen Supervisor is to be advised so that the necessary arrangements can be made.
Tea, Coffee & Biscuits are served daily at 10h00 and at 14h30.
Vending Machines can be located in the Canteen.
Directions
Please refer to your confirmation letter for detailed directions and a copy of the map to the SAP Africa Educational Service's Building.
Disabled
The building has disabled parking bay and toilet facilities. Notify our customer services of your visit to the Training Centre.
Dress Code
Dress Code is Smart/Casual . Gentlemen are to please ensure that no shorts, flip-flops or vests are worn. Ladies are to please ensure that no mini skirts or tank tops are worn.
Electricity Supply
Our Electricity Supply is 220v AC Single Phase.
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Emergency
Should the alarm sound in the Training Centre, please leave your classroom immediately and proceed to the nearest emergency exit. Once you have vacated the building, you will be directed to an assembly point.
Emergency Contact Numbers :
Emergency Services 011 375 5911
Fire Station (Midrand) 011 805 3121
Facsimile
Incoming Facsimiles can be sent to +27 11 235 6271, clearly marked for the relevant student's attention. These will be kept at our Customer Service's Desk for collection.
Foreign Currency
Foreign Currency can only be exchanged at a Foreign Exchange Office, Airport or Banking Institution. Please ensure that you remember to take your valid passport a long with you.
Lost Property
Lost Property will be kept at the Customer Service's Desk. SAP Educational Service's will not accept responsibility for loss, damage or theft of any student's belongings.
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Medical
SAP Africa Educational Service's staff members are not allowed to administer medication of any nature to students.
Woodmead Pharmacy 011 804 6287
Sunninghill Hospital 011 806 1500
Morningside Clinic 011 282 5000
Messages
Message can be left and retrieved from the SAP Africa Customer Service's Desk, 011 235 6264.
Telephonic Messages and Facsimile Messages can be retrieved during breaks.
Please note that classrooms in session will not be interrupted to deliver messages, unless marked urgent.
Newspapers
A complimentary copy of the Business Day can be read in our Canteen, Monday – Friday. Please ensure that the newspapers are not removed from the Canteen Area.
Photocopying
A Photocopying Service is available, through our Customer Service's Desk. A Fee of 35c per copy will be charged to the students.
Parking
Students are welcome to make use of the all ocated SAP Parking Bays. Parking is both free and secure.
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Registration
Registration on the commencement date of the scheduled course starts at 09h00 up until 10h00. At registration you will be given your training material and you will be required to sign an attendance register. The first day of the course commences at 10h00. The duration and start time of the courses are specified in your confirmation letter, but the exact timing on each day of your course will be managed by the instructor to best meet the needs of the students.
SAP Shop
All students are more than welcome to visit our SAP Shop on the Internet, simply log onto the following address: http://www.sap.com/sapshop
Smoking
Please note the SAP Africa follows a smoke free indoor environment. Smoking is allowed in the designated Smoking Areas .
Standard Time
South Africa is 2 hours in advance of GMT. 1 hour in advance of Central European Winter Time and 7 hours behind Eastern Standard Winter time ( United States of America ) throughout the year.
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Taxis
These may be reserved through our Customer Services Desk. We would suggest that you use the Companies recommended by SAP Africa Educational Services.
Maxi Taxi 011 648 1212
Sun Taxi 011 648 8869
Rose Radio Taxis 011 403 9625
City Taxis 011 339 4623
Telephone
SAP Africa Educational Services have made a Courtesy Phone available for our students, this can be found in our Reception Area. This phone may be used for local calls only. International Call can be made from the prepaid phone, also located in the Reception Area. Telephone Cards can be purchased from the Customer Services Co-ordinators. Please remember that when dialling a contact number in Johannesburg , you need to dial area code (011) then the telephone number.
Visa (Extensions)
Any Foreign Students needing to extend their existing study visas are required to personally to go to our local Department of Home Affairs to arrange this.
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Hotel Guide
For your convenience the following website address has been provided, please feel free to visit as your leisure, this website is exceptionally user-friendly. http://www.portfoliocollection.com
The Fall staff Hotel
(*** ) +27 11 784 8580
Longdon Road +27 11 784 8585
Morningside
Johannesburg
South Africa
Location & Distance
5.7km to SAP
28km to the Airport
The Hilton Hotel
(*****) +27 11 322 1888
138 Rivonia Road +27 11 322 1818
Sandton
Johannesburg
South Africa
Location & Distance
5km to SAP
15km to the Airport
The Holiday Inn Garden Court
(***) +27 11 884 1804
1 Cullinan Close +27 11 884 6040
On Rivonia Road
Morningside
Sandton
South Africa
Location & Distance
3km to SAP
15km to the Airport
The Cedar Park Hotel
(**) +27 11 802 6378
Western Service Road
Gallo Manor
Sandton
South Africa
The Formula .1. Hotel
(**) +27 11 804 3777
1 Maree Park
Bramley Park
Bramley
Sandton
South Africa
Please feel free to contact SAP Africa 's In-house Travel Agency, should you require assistance with your Travel Arrangements.
Travel and Tours
+27 11 235 6200
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Restaurants
Chaplin's - 011 482 4657
The atmosphere is soothing and delicate with a strong romantic touch. This is dining at one of the most sought-after restaurants in Melvi l l e and comes highly recommended. Reservations however are essential .
110 on Caroline 011 830 1554
Offering a wide variety of cosmopolitan and vegetarian dishes. All food is cooked to order and both the highly creative menu and refreshing original Wine List are changed quarterly. Here the ultimate is sought and found. Reservations are however essential .
Jargonelles 011 837 3770
Jargonelles offers a totally contemporary feast with eclectic mixed surfaces, sensual curves and a life size pear tree under a Ferries Wheel , not only is Jargonelles a restaurant, it is also a performance venue. Offering intimate cabarets and Sunday Jazz Concerts in the Courtyard.
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Take Aways
Mr Delivery 011 784 6000
Should you want to place an order with Mr Delivery over the weekend, please use the menu at the Customer Service Facilitator's Desk. Mr Delivery will charge a nominal delivery charge; also you would need to pay the individual delivering your order in cash.
Appendices
- Hotel Guide
- Restaurants
- Take Aways
References
- SAP Africa Educational Services Standard Terms & Conditions
- SAP Africa Educational Services Map & Directions
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