Highly successful implementations don't just happen – they are the result of proactive engagement from customers during implementation, using the most optimal resources to mitigate risks. SAP Awards customers who make the extraordinary look ordinary by optimizing principles of quality.

SAP Commitment to Quality

At SAP, quality and best practice are at the heart of everything we do. Our software development teams employ recognized practices to ensure the highest quality of design, development testing, and roll out. SAP Education and SAP Consulting services adhere to strict quality standards based on industry best practices. Our support organizations and internal IT management are ISO-9001 certified.

We learn through each implementation and customer feedback so that we can continue to improve quality by working more closely with our stakeholders.

SAP partner programs, through certification of partners and their consultants, enable customers to make informed decisions when selecting implementation partners. Our partner programs also offer advice to partners about the best way to control program delivery.

SAP Quality Principles

Based on tens of thousands of implementations, SAP has developed a set of quality principles (PDF, 735 KB). They guide us, our certified partners, and our customers by highlighting essential factors that enable successful implementation and integration of SAP software into our customers' organizations.

Our quality principles also underpin our sales activities, helping to ensure that we provide our customers with the necessary information to make carefully considered decisions about their solution and implementation options. And when issues do arise, we have documented processes and procedures to make sure the issues are resolved quickly.

Find out more about SAP's commitment to quality. Contact the SAP Active Quality Management with any questions.