June 22, 2009 – In a recently published report, market research firm Gartner identified SAP as the leading vendor of customer information systems (CIS) for the Utilities industry. The Gartner study, conducted on an annual basis, evaluated the nine most relevant vendors of CIS systems and categorized them in a "Magic Quadrant," ranking all candidates in two categories: the completeness of their vision and their ability to execute. SAP ranked first in both categories. The Magic Quadrant graphic was published by Gartner, Inc., as part of a larger research note and should be evaluated in the context of the entire report.

The report emphasized the fact that, due to its traditionally strong presence among the large energy companies, SAP has the largest market share as defined by the aggregated number of end customers billed on its installations in production. SAP accounts for 450 million customers, compared to 127 million for its closest competitor. In addition, SAP has signed the largest number of new contracts of all vendors analyzed – 41 compared to 25 from its closest competitor. Another significant point was the major investment by SAP in research and development addressing CIS product integration with a platform for advanced metering infrastructure (AMI). Finally, SAP has a well developed network of implementation partners and technology product vendors that help cover "white space" in the SAP offering for the utilities industry. More than 500 utilities worldwide use the CIS solution from SAP.

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Magic Quadrant Disclaimer
The Magic Quadrant is copyrighted 2009 by Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.