A POLICY OF STANDARDIZATION

Over the decades, Liverpool – which is named after the English port that originally supplied it with imported products – accumulated a variety of software solutions for business processes as accounting, distribution, and merchandising. But in 2000, the company recognized that these disparate systems were actually impeding growth by limiting the sharing of information. So it resolved to standardize its systems with a single provider.

Jorge Salgado, Liverpool’s Chief Financial Officer, recalls, “We went all over the world to find what we needed. And we found that the only solutions that would be fully integrated were those from SAP.”

Three years later, Liverpool has achieved its goal of standardization, having installed a variety of solutions from the SAP for Retail industry portfolio, including financials, inventory management, and human resources. And the advantages are already evident.

BETTER INFORMATION FOR BETTER DECISIONS

“From an information technology standpoint,” Jorge Salgado explains, “the standardization of our applications and databases has resulted in more control over business processes, and more effective operation between modules. So we now operate more efficiently. Just as important,” he adds, “SAP has given our managers immediate access to high-level analysis and reporting that helps them make timely decisions.” These analytical functions, Jorge Salgado says, have helped Liverpool identify countless opportunities to reduce costs, increase sales, and improve service to customers.