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EXCEPTIONAL SUPPORT
Support was also critical. “We needed support seven days a week. And during banking hours we needed an unusually fast response time of just one hour,” Zoltan Majdik explains. “That required a new kind of support contract, even beyond SAP’s MaxAttention program. SAP was very flexible in drafting a new contract. And the fact is, only SAP could provide that level of support.”
THE FUTURE OF BANKING
“In my opinion,” he adds, “all big banks will have to renew their core systems in the next few years and they will use applications like SAP Account Management. But for now, UBS is the first. SAP was very responsive in helping us offer this new capability.” Going forward, UBS plans to renew all of its processing applications, such as payments and credit systems. As they do, Zoltan Majdik says, “We hope to be able to collaborate with SAP once again.” |
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