Join your peers for a variety of informative sessions on SAP Active Global Support presented by SAP experts and customers. Click here to register for North American dates and locations.

Time	Event
9:00 - 9:30 a.m.	Arrival and check-in
9:30 - 9:45 a.m.	SAP welcome and introduction
9:45 - 10:30 a.m.	SAP Solution Lifecycle Management supported by SAP Enterprise Support and SAP Solution Manager, enterprise edition
10:30 - 11:15 a.m.	Customer presentation: SAP Enterprise Support
11:15 a.m. - 12:00 p.m.	SAP keynote: SAP Solution Manager, enterprise edition
12:00 - 1:00 p.m.	Networking lunch
1:00 - 1:45 p.m.	SAP keynote: Transformation Customer Center of Expertise (Customer COE)
Roundtable Sessions These breakout sessions will give you the opportunity to meet SAP experts and executives face-to-face, and they offer an excellent starting point for post-session network initiatives. SAP Enterprise Support – Infrastructure SAP Enterprise Support – Services and Methodologies
1:45 - 3:15 p.m.	Roundtable session I
3:15 - 3:30 p.m.	Networking break
3:30 - 5:00 p.m.	Roundtable session II
5:00 p.m.	Closing words
	End of AGS Road Show (get together)

SAP Enterprise Support

Due to the increasing complexity of solution landscapes, every customer has mission-critical applications along with integration needs. SAP Enterprise Support is an enabler for integrated and standardized end-to-end solution operations. The key focus of SAP Enterprise Support is the holistic application and lifecycle management of customer's landscape and applications. Key elements of SAP Enterprise Support are:

• Innovation – Along with fulfillment of changing requirements through deployment of SAP enhancement packages and support packages, protects your IT investment and can lower the total cost of operation for customers
• End-to-end solution operations – Provide an overall blueprint in order to optimize the operations of your SAP solutions and help to ensure the availability of your mission-critical business processes by managing performance and volume and by improving data transparency and consistency across the entire landscape
• Run SAP – Is a proven methodology for the implementation of SAP standards for end-to-end solution operations, providing SAP standards and a clear road map. Consulting, training and certification are available as additional offerings
• Mission-critical support – Includes continuous quality checks for technical risk analysis and continuous improvement, and the support advisory center – the customer's direct communication channel for mission critical support (24/7), a service-level agreement on initial reaction and corrective action for priority 1 and 2 messages, and access to the mission-control center
• SAP Global Support Backbone – Includes the SAP Solution Manager application management solution and the service and support infrastructure – the foundation for end-to-end solution operations. Ensures efficient collaboration between SAP, customer, and partners; provides access to SAP's knowledge hubs; and supports integrated life-cycle management, incident management, service delivery, and software updates

SAP Solution Manager, Enterprise Edition

Beginning in Q1 2008, SAP began offering our new maintenance engagement model: SAP Enterprise Support. With this holistic support engagement customers are entitled to an enhanced edition of SAP Solution Manager, which provides additional and extended functions, thus becoming the foundation for SAP Enterprise Support and related services.

With the SAP Solution Manager, enterprise edition, you can take transparency of solution documentation to the next level. It enhances the existing and mature functions in the following areas:

• Delivery of enterprise support services
• Test management
• Change-request management
• Solution documentation

These enhancements can enable customers to reap the full benefits of SAP Enterprise Support.

Customer Center of Expertise (Customer COE)

Increasing complexity of IT solutions and a growing number of users – as well as the conflicting demands to guarantee business continuity, drive innovation, and reduce costs and risks – exert pressure on today's CIOs and their staff. To ease the tension and reduce challenges, an integrated overall quality management process across all business and IT units must be created to help establish a single source of truth (SSOT).

With an established customer center of expertise organization, your company can create a single source of truth (SSOT) and hub for functional collaboration between its business and IT units – and between your company and SAP. This can help you to increase the transparency of business processes, minimize downtime to boost system and business process availability, and reduce total cost of ownership. A center of expertise is the basis to stimulate innovation by keeping software up-to-date with changing requirements, providing skills training, making use of expertise on demand, and more.

Upgrade Value Assessment and SAP Landscape Adoption

Discover how to get more out of your SAP investment by learning about the future roadmap for ERP software from SAP, the importance of an upgrade path, and how upgrading to the SAP ERP 6.0 application can give you a competitive advantage.

The adoption of SAP Business Suite 7 software components will be the focal point of this presentation.

Learn about upgrading to SAP ERP 6.0, which has become go-to release for all customers. Customers may adopt new product functionality, industry-specific features and enterprise services via enhancement packages. SAP enhancement packages offer customers the flexibility to choose optional new capabilities that best meet their business needs, and eliminate the need to continually upgrade your systems to take advantage of new functionality.

In this presentation, you'll hear about how the upgrade to SAP ERP 6.0 is seeing more momentum than any earlier release in SAP's history. Customers are upgrading and quickly achieving the value from SAP ERP 6.0 and additional solutions. However, according to our latest surveys, 49% of SAP customers still have difficulties building the business case for their upgrade in order to build business justification and support for the upgrade project. In light of the challenges customers are facing this presentation will elaborate on an approach to bring IT and business together to build a business case for the upgrade. This ensures business ownership and builds strong IT-business collaboration.

Leverage your SAP investment by taking advantage of SAP Business Suite software. The SAP Business Suite enables companies to execute and optimize their business and IT strategies. The SAP Business Suite also offers organizations the unique ability to perform essential business processes with modular software that is designed to work with other SAP and non- SAP software. Organizations and departments in all sectors can deploy SAP Business Suite software in a step-by-step manner to address specific business challenges on their own timelines and without costly upgrades.

SLO – System Landscape Optimization Support Services

The system landscape optimization support services (SLO) team of the SAP Active Global Support (SAP AGS) organization supports customers around the world in implementing business-driven changes and harmonization requirements in their live SAP environments in the fastest, most efficient, and safest way. Key drivers for such changes are: mergers & acquisitions, spin-offs, and company reorganizations. Alongside the support option for SAP MaxAttention customers, SLO also offers tools such as SAP Test Data Migration Server software to create slim non-production systems.